Customer insight—Conversion & retention
Ashley Holyoak / Marketing strategy

Find the revenue
your customer journey
is missing.

The next step should feel
like the right step.

I help brands get more customers to buy, come back, and stay. My work brings together customer research, copy, offers, and testing.

01 / 03 — Notes from the work

Some of the brands I’ve worked with

Weiss RatingsAgora FinancialEmerald LabsMasters MediaAmerica’s Natural Doctor

Good marketing has to show up in the numbers.

$56M+Revenue across programs
323%More checkouts in a testing program
316%Email conversion lift

The work behind the results.

What changed. Why it mattered.

A renewal email, a sales page, and an advertorial. Here’s what I changed and how each performed.

Case Study 1Renewal email test
Work sampleRenewal campaign / Archive

Weiss Ratings · Renewal strategy

Show the offer.
Make it easy to renew.

I moved pricing and renewal options up front and replaced easy-to-miss links with clear buttons. The new email brought in more buyers and more net revenue.

+45%Net revenue in a renewal split test
See the renewal test
Case Study 2Landing-page optimization
Work sampleIllustration of the change

Ready to buy.
Now, where’s that button?

Control CTR1.61%
LH Mod A CTR7.51%

A floating CTA keeps the next step within reach.

Agora Financial · Funnel optimization

Ready to buy?
Keep the button in sight.

The winning version kept a buy button visible as readers scrolled. Its order-form click-through rate was 4.66 times higher, and net acquisition cost was 43% lower.

4.66×Higher order-form click-through rate
See the landing-page test
Case Study 3Winning native advertorial
Work sampleOriginal copy / Archive
Archived original client advertorial written by Ashley

Rise Limitless Brands · Client work

#1-performing advertorial.
Scaled across native.

I wrote this advertorial for a client through Rise Limitless Brands. It became their top performer, and they scaled it to five-figure native ad spend in 2020–2021.

#1Client’s winning advertorial · Five-figure native ad spend
Read the advertorial

Each example comes from a separate campaign. Open the case study for the work, results, and test details.

Discuss a Project or Leadership Role

What does the customer need to hear?

That’s where I start.

Someone discovering a brand needs a reason to trust it. Someone renewing needs a reason to stay. I plan the message and offer around that difference.

01

Find the sticking point.

Read what customers say. Look at what they buy, where they stop, and which messages they respond to.

02

Make the offer relevant.

Decide who should hear from us, what to say, and which offer makes sense for them.

03

Test it. Follow the numbers.

Compare the new version with what’s running now. Look at sales, acquisition cost, and repeat purchases before deciding what to keep.

How I Use AI in My Work

A useful tool. Still my judgment.

I use AI every day to research, work through ideas, and get a first draft on the page. I check the facts, edit the work, and decide what’s ready to use.

Research & analysis

Summarize customer feedback, review campaign data, and find questions worth testing. I check the source material before relying on a finding.

Copy & creative

Try different headlines, angles, and visual ideas. Then rewrite and refine them so they sound like the brand and speak to the customer.

Everyday execution

Draft plans, organize notes, and prepare presentations. That leaves more time to review the work, run tests, and lead the team.

Tools in my workflow ChatGPT · Claude · Perplexity · Higgsfield · Gamma · ClickUp AI

Ashley Holyoak in a coral sweater in a bright workspace

Ashley Holyoak / Strategy, execution, and leadership

Hi, I’m Ashley.

I like the thinking. I like doing the work, too.

I’m a marketing strategist with more than 12 years in financial publishing, health and wellness, and media. I work across acquisition, conversion, and retention.

At Weiss Ratings, I lead subscription retention and renewal strategy and manage a Retention Marketer. My work includes setting the test plan, shaping offers, and reviewing what drives revenue.

Weiss RatingsSenior Retention Manager · Current
Agora FinancialSenior Marketing Manager
Rise Limitless BrandsClient strategy & original copy

Have a project
or a role in mind?

Tell me what you’re working on.

Need help with a campaign, conversion, or retention?
Hiring a senior marketing leader? Let’s talk.

Discuss a Project or Leadership Role