Case Study 1 · Renewal strategy

Make it easy to renew.
45% more renewal revenue.

I moved pricing and renewal options up front and made the buttons easier to find. The new email generated 45% more net revenue than the control.

Lifecycle marketingCampaign restructureSplit test
43,446Total sendsControl A and VerB combined
+61.5%Unique buyersVerB compared with Control A
+45.0%Revenue per send$0.484 → $0.702

July 4th Special Renewals campaign · Results from the supplied performance brief, prepared July 10, 2026.

My role

Weiss Ratings · Senior Retention Manager

At Weiss Ratings, I lead subscription retention and renewal strategy, set the test plan, and manage a Retention Marketer. For this campaign, I changed how we presented the renewal offer.

The customer decision

Existing subscribers were being asked to make a renewal decision through a long-form editorial letter. The control led with the editor’s relationship and authority, used text-link calls to action, and introduced pricing later.

The new version put the offer earlier in the email so subscribers could see the price, compare their options, and renew.

What changed

01 / CLARITY

Lead with the offer.

Bring the pricing choices toward the top of the message.

02 / CHOICE

Make options visible.

Show the renewal options side by side.

03 / ACTION

Make the buttons easy to find.

Replace subtle text-link emphasis with prominent gold buttons.

This tested the redesigned campaign as a whole, including its offer presentation and bonus incentive. It does not isolate the effect of button color or any other single element.

The creative

Compare the purchase-focused redesign with the existing editorial control. These are excerpts from the supplied campaign archive.

New version / VerB
New renewal email with a prominent two-option pricing table, gold choice buttons, benefit details, and final renewal button
Control / Evergreen A
Editorial renewal control with a narrative introduction, bonus-report image, and text-link calls to action

The measured result

Campaign results: Control A and VerB
MetricResult
Total sends43,446 combined (21,704 Control A + 21,742 VerB)
Unique buyersVerB: +61.5% compared with Control A
Revenue per send+45.0% ($0.484 → $0.702)

More buyers. More revenue per send. VerB brought in 61.5% more unique buyers and 45.0% more revenue per send than the control. These are observed test results; statistical significance was not established in the supplied brief.

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